Require NHS patients to have the right to human contact instead of AI at triage

Require NHS patients to have the right to human contact instead of AI at triage — 15 signatures. Status: open.

Petition background

Patients contacting NHS primary care must always have the option to speak to a person, and AI must not be the sole mechanism for assessing symptoms or urgency or deciding whether a patient can access care. The government must urgently review the deployment of AI systems in NHS call handling.

Additional details

Some patients have been required to speak to an AI call-handling service when contacting their GP surgery. We think AI systems can ask unnecessary questions and make incorrect suggestions. We are concerned that this can make it hard to access the right support, and that medication and treatment could be delayed. AI has the potential to support our NHS, but it cannot become a barrier between patients & the healthcare they need. Patients must retain the right to speak to a human.

View this petition on the official UK Parliament website

Other UK Parliament petitions

Hold a UK-wide briefing on climate and nature risks — 129,266 signatures
Protect legal right to support for children with SEND — 116,428 signatures
End the mandatory fortification of white flour with folic acid immediately — 113,352 signatures
Support the Ceramics Industry and protect British manufacturing jobs and skills — 111,225 signatures
Remove sentence reductions for guilty pleas in controlling and coercive cases — 105,995 signatures
Launch a public inquiry into illegal migration in the UK — 83,173 signatures
Reduce the state pension age to 65 for all — 78,514 signatures
Make statutory maternity pay 90% of wage for first 12 weeks & minimum wage after — 70,160 signatures

Browse UK petitions

UK Petition Tracker home