Review handling of complaints by public bodies and their transparency levels

Review handling of complaints by public bodies and their transparency levels — 167 signatures. Status: open.

Petition background

We call on the UK Government to thoroughly review complaint-handling practices within public bodies and introduce stronger enforceable safeguards to ensure transparency, accountability, and proper record-keeping.

Additional details

I am deeply concerned to have identified what seems to me to be a persistent and recurring pattern across multiple government bodies, including the Child Maintenance Service (CMS), Independent Case Examiner (ICE), and Information Commissioner’s Office (ICO), where: Legitimate concerns are not properly addressed Accountability is repeatedly avoided Complaints go missing Complaints are closed without notification Evidence is not properly retained Records and notes appear to be amended

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